When a leading IT solutions provider in Saudi Arabia set out to support the Kingdom’s Vision 2030 through large-scale digital transformation, they knew they needed more than just tools – they needed the right people, with the right expertise, at the right time.

Their strategic roadmap was bold: deploy robust ITOM workflows to power national infrastructure projects, roll out GRC modules to ensure compliance with evolving cybersecurity mandates, and enhance ITAM and CMDB systems to support the growing needs of smart city initiatives. Alongside these objectives, they were also aiming to develop new ITAM integrations that would streamline asset lifecycle management and reduce operational overhead across an expanding portfolio of government engagements.

But turning this vision into reality wasn’t without its challenges.

The client was operating under immense pressure. With simultaneous high-profile government projects underway, there was no room for delays—or missteps. They needed to ramp up delivery teams fast, yet every hire had to meet strict requirements: fluency in both Arabic and English, current certifications across the ServiceNow suite (particularly in ITOM, ITAM, GRC, and CIS-ITSM), and an in-depth understanding of regulatory frameworks. On top of that, the competition for talent was fierce. Global consultancies and regional firms were all fishing in the same talent pool, pushing up demand—and salaries.

Aspire Technology was brought in to deliver a solution that was both agile and scalable, without compromising on quality or compliance.

We began by analyzing the client’s workforce needs against current capabilities. A skills gap analysis helped us identify critical roles, and we moved quickly to prioritize top-tier architects for early placement. To keep up with tight timelines, we augmented the team with short-term contract hires to handle immediate project loads while maintaining flexibility.

Our talent sourcing strategy was both global and local. We leveraged our international network to find certified experts, while also conducting localized, Arabic-language screenings to ensure alignment with government standards and cultural context. Compliance was deeply integrated into our process—from simulating regulatory scenarios during interviews to coordinating background checks and managing security clearances.

To ensure long-term sustainability, we implemented a hybrid engagement model. This combined permanent hires with outsourced experts, giving the client the adaptability they needed while keeping costs predictable.

Within just six months, we had staffed six highly specialized roles, including ITOM and ITAM solution architects, GRC implementation specialists, and ServiceNow developers.

The results spoke for themselves. With our help, the client’s ITOM and GRC initiatives were delivered 20% faster than projected. Thanks to our rigorous, compliance-focused onboarding process, new hires were ramping up 60% faster than previous benchmarks. Early placement of ITAM experts allowed the client to automate asset tracking processes, laying the foundation for a highly efficient, scalable Center of Excellence.

But the impact didn’t stop there. Several of the professionals we placed quickly grew into leadership roles, contributing to internal capability development and reducing the client’s long-term reliance on external consultants.

What began as a staffing challenge has evolved into a strategic partnership. Today, Aspire Technology continues to support the client as they expand into advanced ITOM and ITAM integrations, explore AIOps and predictive analytics, and enhance their cybersecurity and GRC capabilities across the GCC.

Our ability to scale with precision, maintain cost-effectiveness, and uphold compliance has solidified our role as a trusted partner in high-stakes digital transformation. This case study is a reflection of our commitment to delivering results—not just resumes.