Ready to lead and transform a regional healthcare technology operation? We are partnering with a global enterprise technology organisation to appoint a Head of Healthcare Technology Operations, based in Dubai.

This senior leadership role will take responsibility for a regional technology support function servicing major healthcare customers. The successful candidate will combine healthcare technology experience, strategic leadership and hands-on operational management, driving improvements across service delivery, customer experience, team performance and operational efficiency.

Our customer is an established global technology organisation providing complex enterprise software and digital solutions to major healthcare organisations internationally, with a growing presence across the Middle East.

Key Responsibilities

• Lead and develop a regional healthcare technology support function
• Drive improvements in operational efficiency, productivity and service performance
• Transform working practices towards a structured, proactive and best-practice operating model
• Improve cross-team collaboration, knowledge sharing and escalation processes
• Establish performance measures and service standards to drive continuous improvement
• Build strong relationships with strategic healthcare customers and act as a senior escalation point
• Engage with CIOs, technology leaders and senior healthcare stakeholders
• Partner with regional leadership on strategy, resource planning and operational decisions
• Collaborate across technical, product and professional services teams
• Develop future leaders and drive positive organisational and cultural change
• Recommend improvements to team structures, processes and operating models
• Travel periodically across the Middle East for customer and stakeholder engagement

Qualifications & Experience

• Experience leading enterprise technology support, service delivery or technical operations
• Experience within healthcare technology, healthcare software or healthcare IT environments
• Proven experience leading technical teams through operational managers
• Strong background in operational transformation, service improvement and culture change
• Experience supporting complex enterprise software or technology environments
• Track record of improving productivity, processes and customer service
• Strong executive presence with the ability to engage C-suite customers and senior healthcare leadership
• Regional or multi-country leadership experience
• Strong understanding of IT service management and structured support environments
• Ability to balance customer, technical and commercial priorities
• Exposure to healthcare revenue cycle processes would be beneficial
• ITIL knowledge or certification would be advantageous
• Arabic language capability would be beneficial but is not mandatory

Benefits

• Competitive salary and benefits package
• Performance-related bonus
• Excellent private healthcare scheme
• High level of autonomy and regional exposure
• Dubai-based position with regional travel

Recruitment Process

The position has recently opened and we are currently identifying senior technology leaders across the region and internationally.

Please apply within and, once your application has been reviewed, you will be contacted if your background meets the requirements. The selection process will include interviews with senior stakeholders alongside online behavioural and aptitude assessments.

Your Consultant

Michael Deane, Senior Recruitment Consultant with a focus on placing C-Suite, VP & Senior talent, along with Technical and Business Development professionals within Enterprise Technology across the Middle East region. Michael has an extensive technical, leadership and recruitment background.