We’re looking for a commercially minded Customer Success Manager to build lasting partnerships with enterprise clients across digital health and wellbeing services.

Combining relationship management with customer success, you’ll help clients get the most from their programmes while driving renewals and account growth.

The role

• Manage a portfolio of clients, building relationships with senior decision-makers
• Coordinate implementation, training and engagement activities
• Turn usage and performance data into clear insights and client recommendations
• Work with internal teams to resolve issues and improve service delivery
• Identify expansion opportunities and lead renewal conversations

About you

• 3+ years’ experience in account management, customer success or enterprise client services
• A track record of retaining clients and growing existing accounts
• Confident presenting to stakeholders, managing competing priorities and negotiating commercial outcomes
• Comfortable using CRM systems, dashboards and reporting tools
• Fluent in Arabic and English
• Experience in healthcare, insurance, employee benefits or technology-enabled services would be advantageous

Recruitment Process

This is an excellent opportunity for a commercially driven business development professional to make a meaningful impact within an ambitious digital health and wellness organisation.

Applications will be assessed against the strategic partnership, enterprise sales, healthcare ecosystem and commercial leadership requirements. Suitable candidates will be contacted to discuss the opportunity in more detail.

Your Consultant

Michael Deane, Senior Recruitment Consultant specialising in C-Suite, VP and senior-level appointments, as well as technical and business development talent, across healthcare technology in the EMEA region.