We are looking for a Deployment & Customer Support Engineer to join a growing team. Due to the urgency of these roles, we’re looking for candidates currently based in the UAE.

This role is ideal for a hands-on engineer who enjoys working directly with customers, deploying complex systems, and troubleshooting real‑world technical challenges. You’ll play a key role in ensuring our customers receive timely, effective, and high‑quality technical support.

Key Responsibilities

As a Deployment & Customer Support Engineer, you will be responsible for deploying systems at customer sites and providing ongoing technical support across hardware and software environments. Your responsibilities will include:

• Preparing customer sites for system deployment
• Deploying systems at customer premises, conducting hands‑on training, and obtaining customer acceptance sign‑off
• Diagnosing, analysing, and resolving complex technical issues
• Providing customer support via remote access, chat, email, and phone
• Prioritising support requests and escalating critical issues when required
• Collaborating closely with R&D and Operations teams to resolve customer inquiries
• Following up on technical issues and providing clear, timely feedback
• Producing and maintaining test and sanity reports
• Supporting system trials and product demonstration events

Requirements and experience

• Practical engineering experience in software and/or telecommunications
• Proven experience in technical customer deployment and support roles
• Strong troubleshooting skills across Windows and Linux operating systems, including basic administration, configuration, and security
• Experience with Docker containers and virtual machine architectures (advantageous)
• Knowledge of cellular networks and protocols (GSM / UMTS / LTE) is an advantage
• Hands‑on experience with 3GPP LTE / 5G NR technologies and Linux systems is an advantage
• Understanding of network structures (LAN, WAN) and networking equipment (routers, switches, hubs)
• Ability to deliver high‑quality customer support while minimizing escalations to R&D
• Strong problem‑solving skills with the ability to make sound decisions under pressure
• Excellent interpersonal and communication skills (English required)
• Self‑motivated, innovative, and proactive mindset
• Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering, or similar (advantageous)